LoyaltyFind usOrder
Use code
SIDES10
Order now

PRIVACY & COOKIES POLICY FOR HERO SIDZ LTD

1. Introduction

Welcome to Hero Sidz LTD (Sides) website (the “Site”). These Terms and Conditions (“Terms”) govern your use of our Site and services. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. About Us

This Site is owned and operated by Hero Sidz LTD (Sides), a company registered in the United Kingdom with its registered office at Brickfields Business Centre Suite 114, 37 Cremer Street, London, England, E2 8HD.
Company Registration Number: 13620983
VAT Number (if applicable): 439 3413 89.
Contact Email: hello@eatsides.com

3. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this Site by anyone else. You must not:

  • Commit or encourage a criminal offence;
  • Transmit or distribute a virus, trojan, worm, or any other malicious material;
  • Attempt to affect the performance or functionality of this Site or any computer systems accessed through it.

4. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio, and software, is the property of Hero Sidz LTD (Sides) or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Bookings and Orders

If our Site enables table reservations or online ordering:

  • You must ensure all information you provide is accurate and complete.
  • Orders are subject to availability and confirmation.
  • Cancellation policies for bookings will be displayed during the booking process and form part of these Terms.

6. Pricing and Payment

All prices displayed on the Site are in GBP (£) and inclusive of VAT unless otherwise stated. We reserve the right to change prices at any time. Payment terms for online orders will be clearly displayed during the checkout process.

7. Privacy and Data Protection

We process personal data in accordance with our  and in compliance with the Data Protection Act 2018 and UK GDPR.

By using the Site, you consent to the collection, use, and storage of your personal data as described in our Privacy Policy.

8. Cookies

This Site uses cookies to enhance your browsing experience. For details, please refer to our Cookies Policy.

9. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over and are not responsible for the content or privacy practices of third-party sites.

10. Disclaimer of Liability

While we aim to ensure all information on our Site is accurate and up to date, we do not guarantee that the content is error-free or that the Site will be uninterrupted or secure.

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of the Site.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page and are effective from the date of posting. Your continued use of the Site indicates your agreement to the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us at:
Email: Hello@eatsides.com

COOKIE POLICY

1. Introduction

This Cookie Policy explains how Hero Sidz LTD ("we", "us", or "our") uses cookies and similar technologies on our website"Site"). This Policy should be read alongside our

By continuing to use our Site, you consent to our use of cookies as described in this Policy, unless you disable them via your browser settings or our consent management tool.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively and provide information to site owners about how users interact with the website.

3. Types of Cookies We Use

We use the following categories of cookies on our Site:

a) Strictly Necessary Cookies

These cookies are essential for the operation of our Site. They enable core functionality such as security, network management, and accessibility. These cannot be disabled through our cookie banner.

Examples:

  • Keeping you logged in during your session
  • Remembering your privacy preferences

b) Performance Cookies (Analytics)

These cookies collect information about how you use our Site (e.g., which pages you visit). This helps us improve how our Site works. All information collected is anonymous.

Example:

  • Google Analytics (only if anonymised IP is enabled)

c) Functionality Cookies

These cookies allow our Site to remember choices you make (e.g., your language or region) to provide a more personalised experience.

d) Targeting or Advertising Cookies

We may use these cookies to deliver ads relevant to you and your interests, or to limit how often you see an ad. These may also help us measure the effectiveness of our advertising campaigns.

We will only use these cookies with your consent.

4. Third-Party Cookies

Some cookies on our Site are set by third-party services (e.g., Google, Meta/Facebook, OpenTable) that we use for advertising, analytics, or online bookings.

Please refer to the third parties' own privacy policies for more information on how they use your data.

5. Cookie Consent and Control

Upon your first visit to our Site, you will be shown a cookie banner asking for your consent to set certain cookies. You can choose to:

  • Accept all cookies
  • Reject all non-essential cookies
  • Manage your preferences

You can also change your preferences at any time by clicking on the [“Cookie Settings”] link available on our Site.

6. How to Manage Cookies in Your Browser

Most web browsers allow you to control cookies through settings. You can:

  • Delete existing cookies
  • Block all or specific cookies
  • Set preferences for certain websites

For more information, visit:

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via the Site.

Privacy Policy

1. Introduction

Hero Sidz LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [eatsides.com] (“Site”), make bookings, place orders, or interact with us.

This Policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are


Registered Address: Brickfields Business Centre Suite 114, 37 Cremer Street, London, England, E2 8HD
Company Registration Number: 13620983
Email: hello@eatsides.com

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data – name, title
  • Contact Data – email address, phone number, address
  • Booking/Order Data – reservation or order details, allergies or dietary information (if provided)
  • Payment Data – card or payment method details (processed via secure third-party payment providers)
  • Technical Data – IP address, browser type, time zone, operating system, device information
  • Usage Data – pages visited, time spent on the Site, interactions
  • Marketing Data – your preferences in receiving marketing from us

We do not knowingly collect data from children under 16 without parental consent.

4. How We Collect Your Data

We collect data:

  • Directly from you – when you fill in forms, make a reservation, sign up to a newsletter, or contact us
  • Automatically – through cookies and similar technologies (see our cookie policy)
  • From third parties – such as online booking platforms or delivery partners (e.g., OpenTable, Deliveroo, Uber Eats)

5. How We Use Your Data

We use your data to:

  • Process bookings, orders, or enquiries
  • Send booking confirmations and updates
  • Improve our website and customer experience
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

Lawful Bases for Processing:

  • Consent – for marketing and optional services
  • Contract – to provide goods and services to you
  • Legal obligation – to comply with UK law
  • Legitimate interest – to improve service and protect our business

6. Marketing and Communications

We may send you promotional emails or offers if you’ve opted in. You can unsubscribe at any time by clicking the link in any email or by contacting us at hello@eatsides.com.

We will not sell or rent your personal data to third parties for marketing purposes.

7. Disclosure of Your Data

We may share your data with:

  • Service providers (e.g., website hosting, payment processors)
  • Delivery/booking partners
  • Professional advisers (e.g., legal, accounting)
  • Authorities, if required by law

All third-party service providers are contractually bound to safeguard your data.

8. International Transfers

We aim to keep your data within the UK or the European Economic Area (EEA). If data is transferred outside of this area, we ensure it is protected by appropriate safeguards (e.g., standard contractual clauses).

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Marketing data will be kept until you opt out or withdraw consent.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to processing or request restriction
  • Withdraw consent at any time
  • Data portability (in certain circumstances)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit www.ico.org.uk.

To exercise any of these rights, please contact us at hello@eatsides.com.

11. Security

We use appropriate technical and organisational measures to protect your personal data, including secure servers, encryption, and limited access controls.

However, please note that no online transmission can be guaranteed 100% secure.

12. Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy policies or data handling practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Continued use of the Site indicates acceptance of the updated Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: hello@eatsides.com